We talk regularly about the importance of stewarding your donors. You must ensure that your donors not only know but feel how important their generosity is to your camp and its mission. Whether it’s understanding the Importance of “thank before you bank
,” publicly recognizing your donors based on their preferences, inviting them to participate in program or organizational planning activities, developing a detailed stewardship plan
for all of your donors, or hearing how important good stewardship is to donors from our Founder Harold Grinspoon
, we have a lot of resources on our website and blog to help you steward your donors.
But is there more you can learn about donor stewardship from organizations that provide great customer service? Delivering Happiness
, a consultancy that is focused on helping organizations develop a sustainable company culture that leads to providing great customer service, recently blogged about 3 ways to develop WOW Customer Service. You can find these ideas – which connect closely to The Power of Moments
we discussed in an earlier blog post – in this short blog post and 3-minute video from Sunny Grosso of Delivering Happiness
Does your camp already provide WOW moments for its donors and Legacy Society Members? Please let us know about your donor stewardship WOW moments
so we can share them with your peers.
Written by Kevin Martone. Kevin is the Technology Program Manager with JCamp 180. His focus area is in applying technology (database management, communications) to support fundraising and outreach efforts. Kevin leads JTEC (JCamp 180 Training in Effective Communications) and co-leads Data2Donors, a program to help camps prioritize their database for improved Alumni outreach and fundraising.
Who we are: JCamp 180 is a program of the Harold Grinspoon Foundation (HGF). Our goal is to significantly enhance the long-term effectiveness of nonprofit Jewish camps in North America. To meet this goal, we provide affiliated Jewish camps with consulting services, annual conferences, shared resources, professional development, and matching grant opportunities. Find more at www.jcamp180.org
Technology Program Manager